Call forwarding

Forward business calls first, but keep the missed-call trail.

Flow365 Phone can ring your existing number while still keeping the business line, voicemail, and follow-up history organized.

Common problems

  • Forwarding alone does not tell you what happened when a call was missed.
  • Customers may leave voicemail in one place while follow-up happens somewhere else.
  • The business has no shared context when multiple people help with calls.

What Flow365 Phone helps with

  • Forward calls to the number you already use.
  • Capture missed calls and voicemail in the Flow365 Phone workspace.
  • Keep follow-up history tied to the business line.

Workflow

How this works in Flow365 Phone

1

Step 1

Enter the forwarding number during setup.

2

Step 2

Choose forward-first handling.

3

Step 3

Review missed calls, voicemail, and follow-up activity from the workspace.

Related pages

More ways small businesses use Flow365 Phone

Start Flow365 Phone

Make customer calls easier to manage.

Use Flow365 Phone to keep business calls, voicemail, browser callbacks, and follow-up context together.