Choose the business number
Start Flow365 Phone and activate a dedicated number that customers can use to reach the business.
How it works
Choose a business line, decide how calls should flow, and follow up in one workspace.
See how Flow365 Phone helps small businesses choose a business number, configure call handling, and follow up from a browser workspace.
Setup
Flow365 Phone setup is built for a small-business owner.
The goal is not to configure a complex phone system. The goal is to make your business reachable and keep the follow-up history organized.
What you set up
- Pick or activate a Flow365 Phone number for your business.
- Use that number on your website, ads, invoices, listings, and customer messages.
- Choose forward-first or voicemail-only call handling.
- Call customers back from the browser workspace.
- Review missed calls, voicemail, SMS replies, and call history before the next follow-up.
Decide where calls go
Forward calls to the number you already use, or send calls to voicemail when you are not available.
Handle missed calls
Review the call event, voicemail context, and customer reply history in the Flow365 Phone workspace.
Call back from the browser
Return customer calls from the workspace so callbacks stay connected to the business line and call history.
Call handling
Two simple modes keep setup understandable.
Flow365 Phone should feel clear to a busy owner: either ring the number you already use first, or capture calls through voicemail.
Forward first
- Business calls ring the forwarding number you choose.
- Missed calls still keep a business trail.
- Good for owners who want calls to reach their existing phone first.
Voicemail only
- Calls go to voicemail when you do not want live interruption.
- Voicemail and call history stay in the Flow365 Phone workspace.
- Good for side businesses, after-hours calls, and focused work time.
Follow-up workspace
The line matters, but the follow-up is where small businesses win.
Flow365 Phone is built around the work that happens after the phone rings.
Missed call trail
See the call event and voicemail context instead of relying only on a personal phone log.
Reply context
Keep customer text replies near the call history so the next action is easier to understand.
Browser callback
Call customers back from the workspace while keeping the activity tied to the business line.
Start Flow365 Phone
Set up a business line without a heavy phone-system project.
Start with one Flow365 Phone line and keep customer call follow-up in one place.